Q: How long does shipping take?
A: We offer EMS, DHL shipping worldwide. It usually takes 7-10 working days to deliver your order.
Q: What happens if my watch stops working?
A: We have a generous exchange program for most models. If your watch stops working within the below specified time period, return it to us and we will either repair it or exchange it for a brand new one. Please note that this exchange does not apply to watches that have suffered physical damage caused by the customer and that we will not refund any return shipping costs unless you received the wrong model. If you send us a perfectly working watch, it will be sent directly back to you.
Q: I received my watch, but it appears to be damaged from shipping.
A: Though this does not often happen, sometimes automatic models are damaged during shipping due to extreme mishandling by the courier. The most commonly broken part is the movement rotor on automatic models. In many cases, if you are familiar with watches, you may snap this piece back on easily. If you receive a damaged watch, please mail it back to us, and we will exchange it for a new one or repair it for you. Please note that we cannot reimburse you for shipping back to us since we did not break the watch, but we CAN repair your watch for free and send it back to you with no shipping charges. Our goal is to provide you with the quality watch you ordered originally. Therefore there will be no discussion of ‘partial refunds’ or reimbursement of any other type other than the repair or replacement of your watch.
Q: It’s been two weeks, where is my order?
A: Though we do not expect this to happen, if there is any significant delay with your order, we will contact you immediately. We will be in contact with you from the time you place your order until you receive your delivery. After your item has left our location, we can provide you with a shipment tracking number in most cases, at our discretion. Once your order ships, this tracking number will automatically be emailed to you, so there is no need to email us asking if your package has shipped, as we usually notify customers the same day their order ships.
Q: What is meant by the terms: Automatic, Quartz, and a Sweeping Second hand?
A: Automatic refers to a watch movement consisting of a self-winding mechanism, which allows the watch to run independently without batteries. The advantage to this is that batteries are not required for the watch to run. The disadvantage is that the watch should be serviced every few years to make sure it runs smoothly.
Quartz refers to a watch movement that runs from a battery. The advantage to this is that the watch normally lasts longer than an automatic watch. The disadvantage to it is that the battery has to be changed every so often.
A sweeping second hand refers to a second hand that sweeps smoothly instead of ticking once every second. Its movement consists of a bunch of very tiny, rapid ticks that combine to make it look like the hand is sweeping smoothly. All automatic watches have a sweeping second hand, and all quartz watches have a ticking second hand.